EU Sovereign

The full agreement is four pages. Key terms:

Commercial:

• Discount: Flat percentage off published list prices, fixed per contract year
• Your pricing: You set end-customer prices freely
• Invoicing: Monthly to you, NET 30 payment terms

Operational:

• Support: You handle first-line, we provide second-line via support@leaf.cloud
• SLA: Baseline uptime target above 99.9% (non-binding). Premium SLA available in writing
• Territory: Worldwide (within export-control and sanctions rules)

Legal:

• Term: One year, auto-renews with 30 days notice of non-renewal
• Data protection: GDPR Article 28 DPA applies where we process for your customers
• Customer acceptance: Every end customer must accept leaf.cloud/terms before first access

Request the full agreement using the form below, or schedule a call to discuss specific terms.

Resellers receive a flat percentage discount off published list prices, fixed for each contract year. The exact discount percentage is negotiated based on expected volume and agreement term.

How the discount works:

• Discount applies to all GPUs
• Fixed rate for 12 months, renegotiated annually
• Applied monthly on your invoice
• You set your own end-customer pricing freely

Example: If list price is €3.15/hour for H100 and your discount is 15%, your reseller rate is calculated as: 3.15 × 0.85 = 2.68.

Volume considerations:

• Higher expected monthly spend may qualify for better rates
• No hard minimums, but discount tiers reflect commitment
• Multi-year agreements available for rate certainty

We invoice you monthly for all usage across all your customers, with NET 30 payment terms.

Invoicing process:

1. Monthly usage calculated at month-end
2. Invoice sent within 3 business days
3. Payment due 30 days from invoice date
4. Overdue amounts accrue statutory interest (8% per annum in Netherlands)

Important: Payment is unconditional Your invoice to us is due whether or not your customer has paid you. This is standard in wholesale/reseller models - you carry the credit risk for your customers.

What's included on the invoice:

• Per-customer usage breakdown
• SKU-level detail (hours, GB, etc.)
• Your reseller rate (list minus discount)
• Total amount due

Payment methods:

• Bank transfer (SEPA/SWIFT)
• Invoice includes our IBAN and payment reference
• Payment confirmation via email

Credit limits: Your agreement includes a monthly usage cap. Exceeding the cap requires pre-approval. Raise limit requests anytime - they're usually approved within 1 business day.

You handle first-line support, we provide second-line support behind you.

Support model:

Your responsibility (first line):

• Initial customer contact and triage
• Account/billing questions
• Usage guidance and best practices
• Provisioning requests routed to us

Our responsibility (second line):

• Platform issues (API, dashboard, networking)
• Technical problems (VM won't start, storage errors, etc.)
• Escalated performance issues
• Infrastructure incidents

How it works in practice:

1. Your customer contacts you with an issue
2. You troubleshoot basic items (credentials, quotas, configuration)
3. If unresolved, you escalate to support@leaf.cloud on their behalf
4. We respond to you (not directly to end customer)
5. You communicate resolution back to your customer

Response targets (baseline SLA):

• Normal priority: 1 working day
• High priority: 4 working hours
• Critical: Immediate escalation

Premium SLA available: Binding response times and uptime guarantees can be added in writing for an additional fee.

Why this model: Your customers stay yours. You own the relationship, we stay in the background providing infrastructure.

The agreement auto-renews annually with 30 days notice required for non-renewal.

Standard termination process:

1. Submit written notice 30+ days before contract renewal date
2. Continue service through current contract year
3. Agreement expires at year-end
4. No early termination penalties

What happens to your customers: You have three options when exiting:

Option 1: Customer transfer

• Your customers can continue service by contracting directly with us
• Same pricing as your reseller rate (we honor it for 6 months)
• Requires customer consent
• Smooth transition, no downtime

Option 2: Customer migration

• Customers migrate to your new infrastructure provider
• We provide migration support documentation
• Reasonable notice period for data export
• No lock-in, open standards (OpenStack)

Option 3: Customer churn

• Customers simply stop using the service
• Standard data retention applies (14 days)
• No obligations to transfer

Final invoice:

• Last month's usage invoiced normally
• NET 30 payment terms still apply
• Outstanding balance must be settled

Important notes:

• Termination doesn't affect existing services until contract expires
• You can't terminate mid-year without mutual agreement
• If we terminate for cause (non-payment, breach), immediate effect possible
• We can't terminate without cause during contract year

Practical advice: Most resellers give 60-90 days notice to customers before their own agreement expires, allowing time for clean transitions.

Yes, with conditions. You can present the capacity under your brand, but certain attribution requirements apply.

What you can do:

• Sell under your brand name
• Use your own customer portal/dashboard
• Set your own service descriptions
• Create your own SLA terms with customers
• Invoice customers directly in your company name

Attribution requirements: Every end customer must:

1. Accept leaf.cloud/terms before first access
2. Be informed data is processed on Leafcloud infrastructure
3. Understand data jurisdiction (Netherlands/EU only)

Why this matters:

• GDPR Article 28 processor requirements
• Export control compliance (we're the exporter of record)
• Service transparency (customers have right to know subprocessors)

Marketing materials: We provide:

• Spec sheets (vCPU, memory, GPU specs)
• Compliance badge usage (SOC 2, ISO 27001)
• Architecture diagrams
• Sustainability metrics

You must either:

• Use our current materials as-is, or
• Get custom materials approved in writing first

What you can't do:

• Remove subprocessor disclosure from customer terms
• Misrepresent jurisdiction (can't claim "your datacenter" if implying different location)
• Use our compliance badges for your other services

In practice: Most resellers position as "powered by Leafcloud infrastructure" or list us as a cloud partner. This satisfies transparency while maintaining your brand primacy.