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Privacy Policy

At Leafcloud, we care a great deal about your privacy. We treat your data with care. When you decide to use our services, we want to make sure you know how Leafcloud handles your data.

Updated December 2021

On this page, you will find information about:

  • Leafcloud
  • Purposes for collecting your personal data
  • Personal data processing
  • Data sharing
  • Data retention
  • Data security
  • Rights
  • Marketing
  • Contact information

This privacy policy contains links to other websites. This privacy policy only applies to Leafcloud websites. When clicking a link to another website, that website’s privacy policy is applicable.


1. Leafcloud

Leafcloud B.V. (referred to as “Leafcloud” and “we”) is a Dutch organization based in the Netherlands. At Leafcloud, we are committed to being transparent about how we collect and use personal data and protect the privacy of all users. When using any of the Leafcloud cloud services or visiting the Leafcloud websites, we collect information (e.g., via forms) to provide our products and services in a fair and lawful manner. Leafcloud collects and processes personal data in accordance with applicable laws.

See the ‘Personal data processing’ and ‘Data sharing’ sections of this document for more information.

This privacy statement is intended to inform you about how we process personal data. This privacy statement may be modified from time to time. Please check this page regularly for any changes. Customers will be informed by email if and when any changes occur. This privacy policy was last updated on 21/12/2021.


2. Purposes for Collecting Your Personal Data

We collect and process personal data to provide requested services. This includes (but is not limited to):

  • Delivering you our services
  • Ensuring the security of our services
  • Responding to your support requests
  • Communicating with you about updates to our products
  • Sending you invoices
  • Improving the user experience of our products

Our processing activities rely on legal grounds; we use data to facilitate our business relations, pursue our legitimate business interests, and comply with our financial, regulatory, and other legal obligations.


3. Personal Data Processing

3.1 Direct Personal Data Collection and Processes

Leafcloud collects and processes personal data directly through forms and cookies on our websites and applications. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we collect information from you automatically through cookies.

We use cookies for the following purposes:

  • Analytics
  • Understanding how you use our website

Personal data you provide directly may include:

  • Contact details (such as name, address, email address, phone number)
  • Business details (such as business name, VAT ID, business registration ID)
  • Any additional data provided (such as attachments or comments)

3.2 Indirect Personal Data Collection and Processes

Leafcloud collects and processes personal data automatically through our websites and applications. This includes:

  • Device data: IP address, browser, device type
  • Usage data: Time spent on Leafcloud websites, which Leafcloud services are used, login times and sessions, compute capacity used
  • Billing data: Invoices

4. Data Sharing

Leafcloud may share specific data with supplier or contractor organizations supplying services required for the purposes described in this privacy statement and in accordance with applicable laws. These purposes include (but are not limited to):

  • Invoicing
  • Scheduling
  • Messaging
  • Infrastructure support
  • Data storage

Leafcloud does not sell or trade data to any third party. However, Leafcloud may be obliged to share data with government authorities or to protect its legal rights.


5. Data Retention

Leafcloud will retain customer data for as long as the customer maintains a Leafcloud account. After account closure or in the absence of an account, Leafcloud retains data only as required by law or for legitimate business needs (e.g., security audit logs).

Maximum retention periods:

  • Customer data: Up to 3 years (1095 days)
  • Backups: Up to 3 months

Backups may include personal data but are only restored in emergencies. Deleted personal data restored via backups will be re-deleted within 30 days.


6. Security

Leafcloud uses technical, physical, and organizational measures to protect data from:

  • Unauthorized access
  • Improper use
  • Alteration
  • Unlawful or accidental destruction
  • Accidental loss

Access to data is limited to thoroughly screened employees and processors. Leafcloud ensures its affiliates and third parties observe similar security measures.


7. Rights

Leafcloud users retain the following rights:

  • Access: Request copies of personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request data deletion under specific conditions.
  • Restrict processing: Request limited data processing under certain conditions.
  • Object to processing: Object to specific data processing activities.
  • Data portability: Transfer collected data to another organization.

Leafcloud will address and rectify user requests within 30 days.


8. Marketing

Leafcloud may send information about company updates, products, and services. Users can opt-out of receiving marketing materials at any time.


9. Contact Information

Requests regarding data rights or other inquiries can be directed to:

Leafcloud B.V.
Overhoeksplein 2 -108
1035KS Amsterdam
The Netherlands
+31 (0)20 2443 794
info@leaf.cloud

Users may lodge complaints about data processing with their local supervisory authority for data protection. Visit Consuwijzer for more information.